Welcome to the https://sitarafragrances.com website (“Website”). This Website is owned and operated by sitarafragrances, LLC (“sitarafragrances”). This Privacy Policy explains the personal information that sitarafragrances may collect from you, how we may use it, and your rights concerning that data. We are committed to maintaining a standard of data privacy in accordance with your data protection rights under applicable law. The protection and proper use of the personal information you entrust to us is a responsibility we take seriously.
Categories of Personal Information We Collect
We may collect certain information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or household (“Personal Information”).
Data that has been de-identified or aggregated such that it cannot reasonably be linked to you is not considered Personal Information, and we may use that data for any purpose. When we maintain and use de-identified data, we do not attempt to re-identify the data unless you have given us consent to maintain and use the data in identifiable form.
We may collect the following types of information
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Identifiers: Such as name, phone numbers, postal address, Internet Protocol (“IP”) address, email address, and account name. This information is collected when you purchase from our store or interact with our products or services. We automatically receive your IP address when you browse our website, and we may also obtain this information from our service providers and marketing partners.
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Internet or Other Electronic Network Activity Information: Including browsing history, search history, and information regarding your interactions with our website, applications, or advertisements. This information is provided to us or automatically generated through your interactions with our products or services. We may also obtain this information from our service providers or marketing partners. For more information about cookies, please see below.
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Commercial Information: Such as records of the products or services you purchased or considered purchasing. This information is provided to us or automatically generated through your interactions with our products or services. We may also receive this information from our service providers or marketing partners.
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Geolocation Information: We obtain your IP address when you interact with our website, which provides information about your approximate location.
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Financial Information: Such as your credit or debit card number, which you provide to us when purchasing our products or services. Please note that we do not maintain your card information.
Business or Commercial Purpose for Collecting Your Personal Information
We may use or share your Personal Information as follows:
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Identifiers: To provide our products and services, administer your account and process your payments, operate our websites and applications, send marketing materials about products or special offers, and comply with legal, regulatory, or contractual requirements. This information may be shared with service providers, advertising networks, and data analytics providers.
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Internet or Similar Network Activity: To customize the website according to your interests, improve our products and services, process your payments, detect security incidents, and protect against malicious, deceptive, fraudulent, or illegal activity. This information may be shared with service providers for fraud protection, advertising networks, and data analytics providers.
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Commercial Information: To customize the website according to your interests, improve our products and services, and process your payments. This information may also be shared with advertising networks and data analytics providers.
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Geolocation Information: To customize the website according to your interests, improve our products and services, process your payments, detect security incidents, and protect against malicious, deceptive, fraudulent, or illegal activity. This information may be shared with service providers for fraud protection and with advertising networks and data analytics providers.
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Financial Information: To process and fulfill your purchases. This information may be shared with service providers who process your payment and used to detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity.
Business Purpose for Collecting Personal Information and Sharing Practices
This document outlines our business or commercial purposes for collecting your personal information and provides details on how and with whom we may share this information. We are committed to protecting your privacy and ensuring transparency in our data collection practices.
- Purpose for Collecting Personal Information
We may collect and utilize your personal information for various business purposes, which may include but are not limited to:
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Identifiers: We may use your identifiers, such as your name, email address, phone number, and mailing address, for the following purposes:
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Providing Products and Services: To fulfill your orders, deliver products, and provide services you have requested.
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Account Administration: To manage your account, process payments, and communicate with you regarding your account.
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Website and Application Operation: To operate our websites and applications, including facilitating registration processes and ensuring a seamless user experience.
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Marketing Communications: To send you marketing materials about products, special offers, and other information we believe may be of interest to you.
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Legal Compliance: To comply with legal, regulatory, or contractual obligations that apply to our business operations.
Internet or Similar Network Activity:
We may collect information regarding your internet or similar network activity, such as browsing history and interaction with our website. This information may be used to:
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Personalize User Experience: Customize our website and offerings based on your preferences and interests.
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Product Improvement: Analyze usage patterns to improve our products, services, and website functionality.
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Payment Processing: Facilitate payment processing for products and services.
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Security Measures: Detects security incidents and protects against malicious, deceptive, fraudulent, or illegal activities.
Commercial Information:
Commercial information may include purchase history and preferences. We may use this information to:
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Enhance User Experience: Tailor our website and marketing efforts to better suit your preferences.
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Improve Services: Understand customer behavior to enhance our offerings and service delivery.
Geolocation Information:
We may collect geolocation information to:
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Personalize Services: Customize the website and services based on your geographical location.
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Security Measures: Detects security incidents and safeguard against fraudulent activities.
Financial Information:
Financial information, such as credit card numbers and billing addresses, is collected to:
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Process Transactions: Complete your purchases and manage billing.
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Fraud Prevention: Monitor for security incidents and protect against fraudulent activities.
- Sharing of Personal Information
We may share your personal information with third parties in the following scenarios:
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Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, order fulfillment, and marketing assistance. These service providers are required to keep your personal information confidential and use it only as permitted.
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Advertising Networks and Data Analytics Providers: We may share information with advertising networks and analytics providers to help us analyze and improve our marketing efforts and website functionality.
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Legal Compliance: We may disclose your personal information if necessary to comply with applicable laws, respond to legal requests, or protect our rights or the safety of others.
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Business Transfers: In the event of a corporate restructuring, sale of assets, merger, or divestiture, your personal information may be transferred as part of that transaction.
- Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. This may include retaining information for legal, regulatory, or compliance obligations.
- No Sale or Sharing of Personal Information
In the preceding 12 months, we have not sold or shared your personal information to non-affiliated third parties without your consent. Additionally, we do not have knowledge of selling or sharing the personal information of minors under the age of 16 without affirmative consent.
- Sensitive Information Handling
We do not use or disclose sensitive personal information, as defined by applicable laws, for purposes other than those specified in the relevant regulations.
- Advertising and Analytics Services
Our website utilizes cookies, which are small data files stored on your device. Cookies help us:
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Remember Preferences: Recognize your preferences on subsequent visits to our site.
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Improve Experience: Enhance our website's functionality and your overall user experience.
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Analyze Traffic: Understand website usage patterns and optimize our marketing strategies.
You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, declining cookies may affect your ability to use certain features of our website.
Do Not Track (DNT):
Some web browsers offer a “Do Not Track” feature, which allows you to request that websites do not track your online activities. We do not honor DNT requests unless required by law.
Abandoned Shopping Carts:
We utilize cookies to track abandoned shopping carts. If a cart is deemed abandoned (i.e., no activity for one hour), an SMS reminder will be sent to encourage completion of the purchase.
- EU and UK Data Subjects
If you are accessing our website or services from outside the U.S., your information may be transferred to, processed, or stored in the U.S. We comply with the EU’s General Data Protection Regulation (GDPR) and the UK Data Protection Act, providing additional rights to EU and UK data subjects.
Legal Basis for Processing Personal Information:
We process your personal information only when:
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Contractual Necessity: We need to fulfill our responsibilities under a contract with you.
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Legitimate Interest: We have a legitimate interest in processing your information, such as for marketing communications or service improvements.
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Legal Obligations: Processing is necessary to comply with legal obligations.
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Consent: We have your consent to process your information, which you may withdraw at any time.
Data Subject Rights:
EU and UK individuals have specific rights regarding their personal information, including the right to access, correct, delete, or transfer their data. To exercise these rights, please contact us at info@sitarafragrances.com
- International Data Transfers
We adhere to EU and UK Model Clauses, also known as Standard Contractual Clauses, to meet adequacy and security requirements for transferring personal data from the EU and UK to the U.S. If you require more information regarding our data transfer practices, please contact us.
- Questions or Complaints
We are dedicated to addressing any inquiries or complaints related to your privacy and our data practices. EU or UK individuals should first contact us at info@sitarafragrances.com. You also have the right to lodge a complaint with your supervisory authority if you believe we have violated your privacy rights.
- Links to Other Websites
Our website may contain links to third-party websites. Once you navigate away from our site, we cannot control the privacy practices of those websites. We recommend reviewing the privacy policies of any third-party sites you visit.
- Children Under the Age of 16
We do not knowingly collect personal information from individuals under the age of 16 without parental consent. Our website is not intended for anyone under 16, and no information should be submitted by anyone under this age.
- Security Measures
We implement administrative, technical, and physical safeguards designed to protect your personal information. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We continuously evaluate and improve our security practices to mitigate risks.
- Customer Privacy Rights
We respect your rights regarding your personal information and will not discriminate against you for exercising those rights.
Right to Know:
You have the right to request information about the personal information we have collected, used, or disclosed about you in the past 12 months. Upon verification of your identity, we will provide you with:
- The categories of personal information collected.
- The sources from which the personal information was obtained.
- The business or commercial purpose for collecting or disclosing that personal information.
- The categories of third parties with whom we shared that personal information.
- The specific pieces of personal information we collected about you.
Right to Delete:
You have the right to request deletion of any personal information we have collected and retained about you, subject to certain exceptions. Once we receive and confirm your deletion request and verify your identity, we will permanently delete your personal information unless a legal exception applies.
Right to Correction of Personal Information
Your Rights Under the Privacy Policy
At Sitara Fragrances, we prioritize the accuracy of the personal information we maintain about our customers. You have the right to request the correction of any inaccurate personal information that we hold regarding you. This right is essential for ensuring that your information is up-to-date and reflects your current circumstances.
How to Submit a Correction Request
To initiate a request for the correction of your personal information, you can choose one of the following methods:
Email: Send your request to info@sitarafragrances.com. Please include specific details about the information you wish to correct and any relevant identification details.
Authorizing an Agent to Act on Your Behalf
You have the option to designate an authorized agent to submit a consumer request on your behalf. However, there are specific requirements for this process:
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Written Permission: Your authorized agent must have your written consent to act on your behalf.
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Verification of Identity: You must take steps to verify your identity directly with us. This ensures that the request is legitimate and that we are providing information only to those authorized to receive it.
Verifying Your Identity for Requests
To protect your personal information, we must verify your identity before processing any requests. If we cannot verify your identity or your authority to make the request, we will not be able to respond or provide you with personal information.
Verification Process:
No Account Required: Making a verifiable consumer request does not require you to create an account with us.
Information Needed for Verification: When submitting your request, please provide the following details:
- First Name:
- Last Name:
- Phone Number or Email Address:
This information will be used solely for verification purposes. Depending on the type of request or the information requested, we may require additional details to ensure proper verification.
Appeals Process for Denied Requests
If we decline your request to correct your personal information or take any other action, you have the right to appeal our decision. The appeal process is as follows:
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Email Your Appeal: Please send an email to info@sitarafragrances.com within seven days of receiving notice that your request has been denied.
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Response Time: We will respond to your appeal and inform you of any additional actions taken within the legally required timeframe.
California Shine the Light Law Compliance
Under California Civil Code sections 1798.83-1798.84, California residents have the right to request specific information regarding our data-sharing practices.
Request Information: If you are a California resident and wish to inquire about the names and addresses of affiliated companies or categories of personal information shared for direct marketing purposes, please contact us at email to info@sitarafragrances.com
Cookie Policy Overview
This Cookie Policy supplements our Privacy Policy and provides detailed information about how we utilize cookies and your choices concerning them.
What Are Cookies?
Cookies are small text files placed on your device that help us improve your browsing experience by collecting information about your use of our services.
Types of Cookies We Use:
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Technical Cookies: Essential for our services to function correctly. They help remember your login details, ensure security, provide live chat support, maintain your shopping cart, and track your progress during the order process.
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Performance Cookies: These cookies collect information about your browsing behavior, helping us understand how you interact with our services and enhancing overall website performance.
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Analytics Cookies: Used to gather insights on user interactions, allowing us to improve our offerings. For instance, these cookies help us identify popular products and features.
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Advertising Cookies: Used by us and our partners to deliver targeted advertisements based on your interests, track advertising effectiveness, and customize campaigns.
Managing Cookies:
You have various options to control or limit the usage of cookies:
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Browser Settings: Most browsers allow you to clear or decline cookies. However, disabling cookies may affect the functionality of some services.
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Google Analytics Opt-Out: To prevent your data from being utilized by Google Analytics, consider installing Google’s opt-out browser add-on.
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Mobile Device Settings: Check your mobile device settings for options to control ads based on your interactions. For example, enable the “Limit Ad Tracking” feature on iOS devices or the “Opt-out of Ads Personalization” setting on Android devices.
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For Help or Support: If you need assistance with your text messages, reply with “HELP” to the message you received or send an email to info@sitarafragrances.com
Your Comments and Concerns
If you have any questions regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us at info@sitarafragrances.com
Changes to Our Privacy Policy
We reserve the right to amend this privacy notice at our discretion and at any time. Should we make material changes to this privacy policy, we will notify you via email or through a notice on our website homepage.
Contacting Us
For further inquiries regarding this privacy policy, please contact us using the following information:
Sitara Fragrances
Email: info@sitarafragrances.com
This detailed document covers all aspects of your policies regarding personal information and privacy, ensuring that your customers understand their rights and your practices clearly. Let me know if you need any adjustments or additional sections!
