At Sitara Fragrances, your satisfaction is our top priority. We understand that sometimes purchases may not meet your expectations, and we want to make your return process as straightforward as possible. Please review our return policy below to ensure a seamless return experience.
Return Eligibility:
You may return any unopened merchandise in its original condition, including the original sealed packaging, within 30 days of the invoice date. For eligible returns, you will receive a full refund, less any shipping and gift-wrapping charges.
Important Return Instructions
To initiate a return, please contact our customer service team for further instructions. You can reach us via email at:[info@sitarafragrances.com](mailto:info@sitarafragrances.com
). Our dedicated team is available to assist you from Monday to Friday, 9 AM to 5 PM EST. We recommend contacting us prior to shipping your package to ensure you have the correct return procedures in place.
Non-Refundable Items
Due to health regulations and safety concerns, we regret to inform you that we cannot accept returns or provide refunds on certain personal care products. We strongly encourage our customers to make their selections carefully to avoid any inconvenience. If you have questions about specific items or need guidance, please contact our customer service team for assistance.
Shipping Costs:
Please be aware that all shipping costs incurred are non-refundable for any returned, undeliverable, unclaimed, or refused packages. Additionally, any shipping fees you incur while returning products to us will not be refunded. The only exception to this policy is if we have made an error in shipping your order.
Responsibility for Packages:
Sitara Fragrances cannot be held responsible for packages returned due to insufficient addresses, those sent back to the sender, or packages that are lost or stolen during transit. We advise you to double-check the accuracy of your shipping information before finalizing your order.
Return Shipment Process:
All returns must be shipped directly to the https://sitarafragrances.com
warehouse. Please note that we do not accept online returns at our Sitara Fragrances retail locations at this time. When preparing your return, ensure you include your original packing slip or provide the following information:
Full Name:
Street Address:
City:
State:
Zip Code:
Country:
Phone Number:
Email Address:
Original Order Confirmation Number or Invoice Number:
Reason for Return:
Including this information will help us process your return more efficiently.
Processing Returns:
Once we receive your returned merchandise, it will be inspected by our staff. Returns that meet the above criteria will be processed, and refunds will be issued within 1-2 weeks of receipt. Please note that all returned products are subject to inspection, and returns that do not comply with our policy may be returned to you or disposed of at your request.
Customer Support:
If you have any questions regarding your return or need assistance with the process, please do not hesitate to contact us via email at info@sitarafragrances.com
](mailto:info@sitarafragrances.com
). Our customer service representatives are here to help you and ensure that your experience with Sitara Fragrances is positive.
Thank you for choosing Sitara Fragrances! We appreciate your business and are committed to providing you with high-quality products and excellent customer service.
